---
title: I'm no longer receiving messages from Fifty, is this normal?
description: Not receiving Fifty notifications? Check if your program ended, is paused, or if your email is correct. Get help if the issue persists.
---

[Skip to content](https://knowledge.fifty.do/en/plateforme-collaborateurs/im-no-longer-receiving-messages-from-fifty-is-this-normal#main-content)

- [English](https://knowledge.fifty.do/en/plateforme-collaborateurs/im-no-longer-receiving-messages-from-fifty-is-this-normal)
- [Français](https://knowledge.fifty.do/fr/plateforme-collaborateurs/je-ne-reçois-plus-de-messages-de-fifty-est-ce-normal-collaborateurs)

English

Show submenu for translations

[Contact us](https://knowledge.fifty.do/en/plateforme-collaborateurs/kb-tickets/new?hsLang=en)

![Fifty - Logo&baseline\_blackBackground\_2023.png\]](https://knowledge.fifty.do/hs-fs/hubfs/Fifty%20-%20Logo%26baseline_blackBackground_2023.png?height=50&name=Fifty%20-%20Logo%26baseline_blackBackground_2023.png)

Open main navigation

Close main navigation

- - [English](https://knowledge.fifty.do/en/plateforme-collaborateurs/im-no-longer-receiving-messages-from-fifty-is-this-normal)
    - [Français](https://knowledge.fifty.do/fr/plateforme-collaborateurs/je-ne-reçois-plus-de-messages-de-fifty-est-ce-normal-collaborateurs)

  English
  
  Show submenu for translations
- [Contact us](https://knowledge.fifty.do/en/plateforme-collaborateurs/kb-tickets/new)
- Contact Us

 Contact Us

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Plateforme Collaborateurs](https://knowledge.fifty.do/en/plateforme-collaborateurs?hsLang=en)
2. [End of campagne](https://knowledge.fifty.do/en/plateforme-collaborateurs/end-of-campagne?hsLang=en)

# I'm no longer receiving messages from Fifty, is this normal?

## Discover here the possible reasons why you may no longer be receiving messages from Fifty.

 

### **1. Your program has ended**

If your program has reached its end, it is normal that you no longer receive messages.

👉 Notifications are mainly sent during the active period of the program.

 

---

 

### **2. Your program is paused**

Your program may be temporarily **paused**.

In this case, notifications are suspended until it resumes.

👉 To check or reactivate your program:

- click on your **name in the top right corner**,
- go to the **“Notifications”** section and adjust your notification settings.

 

---

### **3. A different email address is being used**

If another email address is associated with your account:

- you will not receive messages on your current email,
- and you will not be able to log in with this address.

👉 Make sure you are using the email address linked to your registration.

 

---

 

### **What if the issue persists?**

If none of these situations apply, we recommend contacting support.

👉 The team will be able to check your configuration and assist you.

- [General Overview - Who Are We?](https://knowledge.fifty.do/en/plateforme-collaborateurs/general-overview-who-are-we?hsLang=en)
- [Start with Fifty](https://knowledge.fifty.do/en/plateforme-collaborateurs/start-with-fifty?hsLang=en)
- [Weekly use of Fifty](https://knowledge.fifty.do/en/plateforme-collaborateurs/weekly-use-of-fifty?hsLang=en)
- [End of campagne](https://knowledge.fifty.do/en/plateforme-collaborateurs/end-of-campagne?hsLang=en)
- [Technical support and troubleshooting](https://knowledge.fifty.do/en/plateforme-collaborateurs/technical-support-and-troubleshooting?hsLang=en)
- [Legal information and privacy policies.](https://knowledge.fifty.do/en/plateforme-collaborateurs/legal-information-and-privacy-policies?hsLang=en)

# FIFTY

Centre d'aide fifty.do

Copyright © 2026, FIFTY