I cannot access my account. What should I do?
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If you are unable to log in to Momentum, here are some things to check:
1. **Login method**
Ensure you are using the correct channel:
- via **Microsoft Teams**
- or via the **web application** (URL provided by your organisation)
2. **Email address used**
Check that you are entering the work email address associated with your account.
3. **Account activation**
If your email is not recognised, this usually means that your access has not yet been activated.
Please note: Momentum does not work with a traditional password and does not offer SSO login.
If the problem persists, contact support via the **Help** section or your internal contact person.
1. **Login method**
Ensure you are using the correct channel:
- via **Microsoft Teams**
- or via the **web application** (URL provided by your organisation)
2. **Email address used**
Check that you are entering the work email address associated with your account.
3. **Account activation**
If your email is not recognised, this usually means that your access has not yet been activated.
Please note: Momentum does not work with a traditional password and does not offer SSO login.
If the problem persists, contact support via the **Help** section or your internal contact person.