![Fifty - Logo&baseline_blackBackground_2023.png]](https://knowledge.fifty.do/hs-fs/hubfs/Fifty%20-%20Logo%26baseline_blackBackground_2023.png?height=50&name=Fifty%20-%20Logo%26baseline_blackBackground_2023.png)
Frequent Connection Issues (Unrecognized Account, SSO Login...)
Are you experiencing difficulties accessing your account on our platform? Find out how to solve the most common connection problems.
If you are experiencing difficulties logging in (account not recognized, SSO issues, etc.), a few simple checks can help.
Step 1: Check your email address
Make sure you are using the correct email address.
👉 This is usually the one you used to receive your program invitation.
Step 2: Contact support
If the issue persists despite using the correct email address, please contact support.
👉 The team will be able to check your access and assist you in resolving the issue.